Refund and returns policy
Faulty or not as described
- If an item arrives faulty, damaged or not as we described it, tell us as soon as you can after you receive it, and bring your receipt.
- We will look at it with you and agree the right fix: a replacement, a repair or a refund.
Changed your mind
Not every item can be returned if you change your mind. If you are unsure, ask us before you buy and we will tell you plainly.
How to return an item
- Message us on WhatsApp or email us, with your name, your receipt and the item's serial number or IMEI.
- We check that serial number against our records and tell you where to bring or send the item.
- We inspect it and tell you the result.
Refunds
Because you pay in person (for example on our POS), we also refund in person at our address.
What we cannot accept back
- Items damaged by misuse, drops or liquid.
- Items whose serial number or IMEI does not match our records.
Warranty
Ask us about the warranty on an item before you buy it. We will tell you what it covers and who handles repairs.
Questions about this page? Message us on WhatsApp +234 806 423 6401 or email info@bojoinvestment.com.